​Booking, Cancellation and Late Policy

Booking: member account required; 48-hour minimum lead; 60-day horizon; pickup edits close four hours before start. Cancellation: 48+ hours may self-reschedule and eligible credit restores; 24–48 hours receives documented-emergency review; under 24 hours, no-show, or missing/invalid documents consumes credit. Late arrival: 0–10 minutes extends to deliver 90 minutes; 11–25 minutes extends first 10 and records missing time for paid makeup; over 25 minutes is a no-show. Example: 18 minutes late means 82 delivered minutes and 8 makeup minutes. Restoration or rebooking costs $99 by card or $95 offline. Stallion cancellation, unsafe weather, or equipment issue receives full credit and free rebooking. Actual minutes are recorded; undelivered minutes are never counted.