Booking & cancellation

Booking and confirmation

A booking is confirmed only when it appears as confirmed in the customer account or Stallion sends written confirmation. Displayed availability, a cart selection, an incomplete checkout, a voicemail, or an unanswered message does not reserve a time.

A lesson paid online is booked when checkout completes. A lesson or whole package paid in person (cash, check or card at the lesson, or Zelle, Venmo or Cash App) is booked when the customer completes the booking on the site, and appears as confirmed in the account. A Zelle, Venmo or Cash App payment sent at booking is checked by Stallion; if it has not arrived, the lesson stays booked and is paid at the lesson, before driving begins. To book, the customer gives the student's legal name exactly as on the permit and date of birth and, for a student under 18, the parent or guardian's name and phone. Before the first lesson the student's record must be complete: the permit number, issue and expiration dates (valid on the lesson date), home address, school, emergency contact, the permit's corrective-lens restriction and, when Stallion requires them, the permit's height, weight, eye and hair color. Stallion reminds the customer before the lesson. If the permit details are still missing, Stallion moves the lesson to a later time at no charge. A permit photo is optional. At the first lesson the instructor checks the original permit in person.

Normal online booking requires at least 48 hours of lead time and may be offered up to 60 days in advance. Online booking closes 48 hours before the lesson starts; for anything sooner, text or call 916-699-1116. All times use Pacific Time unless the confirmation states otherwise.

The customer must review the named student, service, date, start time, pickup and drop off locations, price, payment status, instructor if assigned, and required documents. A customer who notices an error must use the account or published support channel promptly.

A student's lessons are booked at least 2 days apart so the student can practice between lessons. The office may book a closer date on request, for example before a road test or in an emergency.

Cancellation and rescheduling

At least 48 hours before the scheduled start time, the customer may cancel or reschedule through the account without a fee. In addition, within 60 minutes after a booking is made, the customer may cancel or reschedule that booking through the account without a fee, even when the lesson starts less than 48 hours later. An eligible lesson credit returns to the same student's account. A timely customer cancellation creates a credit, not a cash refund.

Outside that post-booking window, between 24 and 48 hours before the scheduled start time, the change is late. The customer may submit evidence of an emergency for review. If Stallion approves the exception, the credit is restored without a fee. Otherwise, the booked lesson is consumed. Restoring it for later use requires the $95 cash / $99 card restoration fee.

Outside that post-booking window, less than 24 hours before the scheduled start time, cancellation or rescheduling consumes the lesson credit or leaves the full single lesson price due. If Stallion permits the consumed lesson to be restored, the $95 cash / $99 card restoration fee must be paid before rebooking.

Each lesson reserves a licensed instructor, a dual-control vehicle and a 90-minute slot, often with travel to the pickup point, that usually cannot be filled on short notice. Because the actual loss from a late change, no show or unready student is impracticable or extremely difficult to fix in each case, the customer and Stallion agree that consuming the lesson (or the single lesson price) and the $95 cash / $99 card restoration fee are a reasonable estimate of that loss, not a penalty. At any time before the lesson, a documented serious emergency, such as hospitalization, a death in the immediate family, a collision, or a public-safety order, may be submitted for review under the emergency exception process. If another family books the freed time from the waitlist, Stallion restores a paid lesson used by a late cancellation at no charge.

A change is complete only when the account displays it or Stallion sends written confirmation. Telling an instructor, leaving a voicemail, or sending an unanswered message does not change the booking.

No shows, late arrival and instructional time

A student is a no show when the student is not present and ready at the confirmed location, cannot be contacted using the confirmed information, leaves before the instructor arrives within the documented arrival window, or arrives more than 25 minutes after the start time. A no show consumes the lesson or leaves the full lesson price due.

• Up to 10 minutes late: Stallion extends the lesson so the full scheduled instruction is delivered, subject to the limits below.
• 11 to 25 minutes late: Stallion extends the lesson by the grace period above; the rest of the missed time is recorded as missing instruction and is completed later in a paid makeup session. Only actual instructional minutes are recorded, and student caused time that cannot be delivered is not refundable.
• More than 25 minutes late: the appointment is a no show unless Stallion confirms another arrangement in writing.

A lesson cannot be extended when an extension would interfere with another student, instructor hours, vehicle availability, safety, or law. Undelivered minutes are never reported as completed instruction.

Pickup, drop off and service area

The customer must provide a complete, accurate, accessible, and safe pickup address (a home or high school) within the published service area of Folsom, El Dorado Hills and Granite Bay. Pickup or drop off edits close 4 hours before the lesson. A requested change is not approved until the account or Stallion confirms it.

A lesson may instead start and end at an active meeting point shown during booking, such as Stallion's Folsom office, which is open for visits by confirmed appointment only. Stallion may add, move or retire meeting points and will confirm the exact place in the booking confirmation.

An unsupported, inaccessible, unsafe, materially different, or out of area location may require a different meeting point or a new appointment. If the student cannot use the approved location inside the late cancellation window, the late cancellation rule applies unless Stallion approves an exception. Any disclosed out of area or special location charge must be accepted before it applies.

Student readiness and required documents

The student must be legally eligible, physically able, and ready to drive at the lesson start. For behind the wheel instruction, the student must present the original valid California learner permit, temporary license, or driver license required for the service; a student under 18 also shows a matching photo ID or school ID. An uploaded image may support advance review but does not replace the original document at the lesson.

The lesson is treated as an unready student cancellation under the less than 24 hour rule when the student cannot safely or lawfully participate because of any of the following:

• A missing, expired, invalid, damaged, unreadable, or legally insufficient permit or license, or a missing matching photo or school ID for a student under 18
• Missing corrective lenses or failure to comply with a permit or license restriction
• Alcohol, drugs, medication effects, illness, extreme fatigue, or another condition that makes instruction unsafe
• Unsafe footwear, clothing, behavior, a prohibited item, or refusal to follow a reasonable safety instruction
• Missing parent or guardian authorization when required for a minor

The customer must disclose a condition or accommodation that materially affects safe instruction, but should provide only information reasonably necessary for safety and service planning. The instructor may decline or stop a lesson when continuing would be unsafe or unlawful and must record the objective reason.

School changes, weather, force majeure and system errors

Stallion may substitute another qualified instructor or suitable training vehicle without changing the purchased service. Instructor and vehicle preferences are not guaranteed.

If Stallion changes or cancels a lesson because of instructor unavailability, vehicle failure, unsafe weather, an operational problem, or another school controlled reason, it restores the lesson credit and rebooking is free. The restored credit remains valid through the later of its original expiration or 90 days after the cancellation. The customer must allow a reasonable opportunity for replacement performance before requesting a refund.

Wildfire, flood, road closure, government order, utility failure, widespread communications outage, civil emergency, or another event outside reasonable control may delay service. Stallion will restore affected credit or provide reasonable replacement dates. A temporary or safety based interruption does not create a cash refund except when required by law.

The website, booking system, calendar, payment provider, email, dashboard messaging service, or third party platform may occasionally display stale availability, duplicate a request, delay a notice, or fail. Stallion may correct a clear system or clerical error after reviewing the audit record and notifying the customer. The latest confirmed booking record and payment receipt control, subject to applicable law.

DMV tests and third party events

DMV appointments, eligibility decisions, wait times, closures, testing, and results are controlled by the California DMV. The customer must verify the appointment and bring every required document. A DMV delay does not guarantee extended instructor or vehicle time.

A customer caused missed or unusable DMV service follows the late cancellation and readiness rules. A DMV or third party cancellation that does not prevent Stallion from delivering its purchased service is not a school caused cancellation. Stallion does not guarantee that a student will pass a permit or driving test.

For the test-day support lesson, Stallion brings its training vehicle to the road test with current registration and proof of insurance, and the instructor goes with the student to the DMV office. The student takes the test in that vehicle when the student is ready to drive safely and the customer has brought every document the DMV requires. The vehicle is provided only with the test-day support lesson, never on its own. If the DMV refuses the Stallion vehicle for a vehicle or paperwork reason within Stallion's control, the change is school caused. If the DMV cancels or moves the road test, or does not conduct it for a reason outside the student's control, Stallion rebooks the test-day support lesson for the new appointment date at no charge and extends its validity to that date, when the customer sends the DMV notice within 14 days. The DMV alone decides whether the test is passed.

Emergency exceptions, complaints and disputes

An emergency exception request must be submitted through the account or published support channel as soon as reasonably possible, identify the booking, and include available documentation. An exception is not approved until Stallion confirms it in writing. A prior exception does not create a right to another exception.

A customer should submit an internal dispute about a lesson status, fee, payment, credit, record, or document within 14 calendar days after the event or charge so Stallion can preserve and review the available evidence. This internal review period does not shorten a legal limitations period or waive a chargeback, regulatory complaint, or other nonwaivable right. While a payment dispute is pending, affected credits and future bookings may be held to prevent duplicate use or inconsistent accounting.

Stallion will review the booking record, communications, instructor record, payment record, system log, and submitted evidence. The customer may also use any complaint process made available by the California DMV or another regulator. The parties should first attempt a good faith written resolution when practical.