Privacy, records & communications & Terms, disputes & governing law

Family accounts and students under eighteen

One responsible adult may manage more than one child through a family account, but each student must have a separate student profile, permit record, lesson history, credits, instructor notes, completion record, and emergency information. Credits and certificates cannot be combined between siblings.

A parent, guardian or other responsible adult enrolling a minor, or consenting for a minor who opened their own account, confirms authority to act for the student and to receive account, scheduling, payment, safety, and completion information. A student under 18 may hold their own account only with that adult's consent (signed from Stallion's emailed link or from the adult's own login) or, if emancipated, after Stallion verifies proof of emancipation; the adult receives a copy of every lesson message. The adult must keep emergency information current and remain reasonably reachable during a lesson. Stallion may contact the adult when a lesson changes, the student is unready, a safety concern occurs, or urgent consent is reasonably needed.

For a minor, routine service communications may be sent to the responsible adult and, when appropriate, the student. Instructors must use authorized school channels except for necessary lesson day logistics or an emergency. Personal, social, or unrelated communication between instructors and minor students is prohibited.

Certificates, lesson records and instructor notes

Stallion records actual instructional minutes, lesson dates, assigned instructors, services delivered, completion status, and information required for licensing and school operations. Missed or undelivered minutes are not reported as completed. A completion document is issued or processed only after required instruction is complete and the account is paid in full, subject to applicable law.

An eligible replacement completion certificate requires identity and record verification and carries a $125 reissue fee. No fee applies when Stallion corrects its own clerical error. Instructor notes must be objective, relevant to training, safety, readiness, progress, or an incident and must not contain discriminatory or unrelated personal commentary. The practice-hours log is a convenience for the family. It is not a DMV record, and Stallion does not certify supervised practice hours; the parent or guardian remains responsible for the DMV practice certification.

Privacy, documents and record access

Stallion may collect identification and contact information, permit or license images, parent and emergency contacts, booking and payment records, lesson records, instructor notes, communications, uploaded documents, incident records, accommodation information voluntarily provided for service, and technical account logs. Stallion uses this information to verify eligibility, schedule and deliver service, maintain required records, communicate, prevent fraud, resolve disputes, protect safety, and comply with law.

Access is limited to personnel and service providers who reasonably need the information for their assigned work. An instructor may access the student's lesson information and documents needed for safety and eligibility but should not receive unrelated payment or family information. Stallion may disclose records to the customer or authorized guardian, the student when appropriate, the DMV or another regulator, emergency responders, insurers, payment providers, technology vendors, professional advisers, or law enforcement when permitted or required.

Stallion retains records for the period required by law and for reasonable operational, insurance, audit, fraud prevention, and dispute purposes. A deletion or correction request does not require Stallion to erase an accurate record that it must or reasonably needs to retain. The requester must verify identity and authority before receiving or changing protected records.

Stallion will use reasonable administrative and technical safeguards and will provide legally required notice if covered personal information is acquired by an unauthorized person. No internet or storage system is guaranteed to be completely secure. Customers must use approved upload tools, protect account credentials, and promptly report suspected unauthorized access.

Privacy notice for the website and app (California)

This notice explains how Stallion School of Driving LLC, Folsom branch (705 Gold Lake Dr #210, Folsom, CA 95630; support@stallionfolsomdrivingschool.com; 916-699-1116) handles personal information collected through stallionfolsomdrivingschool.com, the customer account, booking, the website live chat (Chatway) and in-person service. It is effective October 7, 2026 and applies together with the privacy and records section above.

• What we collect: names, contact details (email, mobile, address), dates of birth, student and parent or guardian details, instruction permit or license details as printed (number, issue and expiration dates, height, weight, eye and hair color, corrective-lens restriction) and optional permit images, the instructor's in-person permit check, the DMV Certificate of Completion of Driver Education (DL 400C) when provided, emergency contacts, pickup places, optional information about accommodations the family chooses to share (never used to approve or refuse a booking), how the family heard about Stallion and who referred them, booking and lesson records, instructor evaluation checklists, practice-hours log entries the family chooses to keep, device registrations for push alerts, payment and receipt records (card data is handled by the payment processor, not stored by Stallion), messages, chat text, agreement acceptances with time and IP address, and technical data such as device, browser and pages visited. Stallion does not ask for Social Security numbers.
• Where it comes from: the customer or parent or guardian, the student, our instructors and office, the payment processor, the California DMV when the customer shares DMV records, and website analytics.
• Why we use it: to verify eligibility, schedule and deliver lessons, collect payments, keep required training records, send service messages, answer questions, keep students and instructors safe, prevent fraud, resolve disputes and meet legal duties.
• Who sees it: permit descriptors, the lens restriction and accommodation notes are visible only to the owner, the office and the student's assigned instructor(s), never to other families or instructors, and are left out of routine data exports.
• Service providers who process it for us: Wix.com (website, accounts, booking, payments, dashboard messages, forms and data storage); the card payment processor connected to Wix checkout; Google Workspace (Google Drive stores uploaded permits, IDs, certificates and other student documents in a private drive that is never shared by link, plus a nightly backup of account records; Gmail sends and stores email); Chatway by Poptin (the website live chat and its automated replies receive the chat text; do not enter permit, ID or card numbers in the chat); Google Analytics, when enabled; and the browser's push-notification service when a user turns on device alerts. They may use the information only to provide their service to Stallion.
• Automated chat: replies in the website chat may come from an automated assistant, not a person. You can ask for a person at any time or text or call 916-699-1116.
• We do not sell or share personal information for cross-context behavioral advertising, and we do not knowingly sell or share the personal information of anyone under 18.
• Do Not Track: the website does not change its behavior in response to browser Do Not Track or Global Privacy Control signals. Stallion does not sell personal information or share it for cross-context behavioral advertising, so there is no advertising sharing to opt out of.
• Third-party tracking: optional analytics or advertising cookies from other companies are used only as described in the website's cookie controls; other sites you reach through our links have their own practices.

Students under 18: the account belongs to the parent or guardian, who controls the student's information, receives records and can review, correct or delete it (subject to records the law requires us to keep). When a student under 18 opened their own account with a responsible adult's consent, the student holds the account and the adult who consented has the same right to records and copies. A student under 18 who has a linked login can ask us to remove content they posted in their account; email support@stallionfolsomdrivingschool.com. We collect only what is needed to provide lessons, keep required records and keep students safe. The website and lessons are not directed to children under 13, and Stallion does not knowingly collect personal information online from a child under 13. A parent who believes a child under 13 submitted information may ask us to delete it at support@stallionfolsomdrivingschool.com.

How long we keep it: lesson, certificate and training records for at least 3 years after the last lesson (or longer when the DMV or other law requires); payment and tax records for 7 years; signed agreements and consent records for 4 years after the account's last purchase; permit and license images until the permit is verified and for up to 1 year after the student's last lesson; chat handoff and website contact messages for 2 years; website live-chat conversations (Chatway) for up to 2 years; website analytics as set in the analytics tool (up to 14 months). Records under a legal hold, dispute or incident review are kept until it ends.

Your choices and requests: you can view and update account details in account settings, turn marketing email on or off, and ask for a copy, correction or deletion of personal information from your account (Help & support → New ticket → My personal data), by emailing support@stallionfolsomdrivingschool.com, or by calling or texting 916-699-1116. We verify identity and, for a student under 18, parent or guardian authority before acting. We answer within 45 days and do not discriminate against anyone for making a request.

Changes: we post the updated notice here with a new effective date and, for a material change, tell account holders before it applies.

Electronic signatures, accounts and communications

By accepting electronically, the customer agrees to receive this agreement, order summaries, receipts, notices and other records electronically, and agrees that an electronic acceptance or signature has the same effect as a handwritten one under the California Uniform Electronic Transactions Act and the federal E-SIGN Act. Viewing and keeping records requires a current web browser, an email account, and a way to save or print web pages or PDF files. The customer may download the agreement from the account at any time or request a free paper copy by emailing support@stallionfolsomdrivingschool.com or calling 916-699-1116. The customer may withdraw consent to electronic records by emailing support@stallionfolsomdrivingschool.com; withdrawal does not affect records already provided, and Stallion will then handle future bookings and records by phone and paper where practical. The customer must keep a working email address and mobile number on the account and update them in account settings.

Stallion sends service messages about account security, bookings, reminders, document requests, payments, schedule changes, emergencies and service follow-up to the customer's account dashboard (messages) and by email. Stallion does not send text messages to customers; for urgent same-day issues the customer may text or call 916-699-1116. The customer must monitor the account and email for service notices. Consent to promotional email is optional, separately recorded, is not a condition of purchase, and ends with the unsubscribe link or in account settings.

The customer is responsible for account credentials and must not share access with an unauthorized person. Actions completed through an authenticated account may be treated as authorized until Stallion receives notice of compromise. Stallion may require identity verification before changing a student's legal name, guardian, certificate information, or protected records.

Cameras, audio, GPS and promotional media

A Stallion vehicle or business system may use exterior video, location, route, speed, vehicle diagnostic, or safety event data for instruction, safety, incident review, fleet protection, and legal compliance. Stallion will provide reasonable notice before collecting in cabin video or other monitoring that is not apparent. Access and retention are limited to legitimate operational, safety, insurance, training, or legal purposes.

Stallion will not make an audio recording of a confidential communication without the consent required by law. A student or customer may not secretly record a confidential conversation where consent is legally required, interfere with a safety device, or publicly disclose private student or personnel information.

A photo, testimonial, social media, or promotional media release is optional and must be accepted separately. For a student under 18, only the parent, guardian or responsible adult who consented may give or revoke this release, and Stallion does not publish a minor's full name, school, or pickup location. Refusing or later revoking future promotional use does not affect purchased service. Revocation does not require recall of material lawfully published before Stallion received the request, except where law requires otherwise.

Website, booking platform and third party services

Customers may use Stallion's website, account portal, booking tools, payment processor, document upload service, and communication providers only for lawful school related activity. Unauthorized access, credential sharing, scraping, interference, malware, fraudulent payment activity, or misuse of another student's information is prohibited.

A third party platform may have its own privacy, payment, accessibility, and acceptable use terms. Stallion remains responsible for its own commitments but does not control a provider's independent outage, bank processing time, device compatibility, or external website content. Stallion will identify when a customer is leaving its website or purchasing directly from a partner.

Website analytics and necessary cookies may be used for security, account operation, performance, and service improvement. Any optional advertising or marketing tracking should be addressed through the website's current privacy and cookie controls.

Parties, scope and agreement formation

Stallion School of Driving LLC, Folsom branch, California DMV school license E0271, is called Stallion in this agreement. Customer means the person who purchases, books, manages, or accepts responsibility for the service. Student means the person receiving instruction. For a minor, customer includes the responsible adult who accepts this agreement for the minor: a parent, a legal guardian, or the person with custody who signs the minor's California permit application (Vehicle Code 17701). An emancipated minor accepts it for themselves.

The agreement consists of the confirmed order summary, these terms, any service specific disclosure shown before purchase, and any separately signed enrollment record. It becomes effective when the customer electronically accepts it, signs it, purchases a service, or uses a service after receiving access to the terms. If a separately signed enrollment agreement directly conflicts with these terms, the signed agreement controls for that purchase, subject to applicable law.

The customer must verify the student's legal name, date of birth, contact information, parent or guardian, emergency contact, permit or license status, selected service, price, pickup location, and payment arrangement. Stallion may correct an obvious administrative error after giving written notice, but will not materially change a completed purchase without the customer's agreement unless law requires the change.

Emergency exceptions, complaints and disputes

An emergency exception request must be submitted through the account or published support channel as soon as reasonably possible, identify the booking, and include available documentation. An exception is not approved until Stallion confirms it in writing. A prior exception does not create a right to another exception.

A customer should submit an internal dispute about a lesson status, fee, payment, credit, record, or document within 14 calendar days after the event or charge so Stallion can preserve and review the available evidence. This internal review period does not shorten a legal limitations period or waive a chargeback, regulatory complaint, or other nonwaivable right. While a payment dispute is pending, affected credits and future bookings may be held to prevent duplicate use or inconsistent accounting.

Stallion will review the booking record, communications, instructor record, payment record, system log, and submitted evidence. The customer may also use any complaint process made available by the California DMV or another regulator. The parties should first attempt a good faith written resolution when practical.

Online driver education and affiliate services

An online course purchased from an independent education partner, such as the Stallion Drivers Ed Academy online course, taught on a course platform operated under California course license E0159, which controls enrollment, payment, course progress, refunds and certificate mailing, is governed by the provider's enrollment, cancellation, refund, support, completion, privacy, and certificate terms shown at purchase. Stallion will clearly identify an affiliate relationship and when the customer is leaving Stallion's website. This agreement governs only the services sold or delivered by Stallion unless the order summary expressly states otherwise.

Agreement changes, governing law and general terms

The version accepted at purchase governs that purchase. Stallion may update terms prospectively for later purchases and bookings. A material change to an existing package requires legally sufficient notice and consent when consent is required. A safety or legal procedure may take immediate effect when reasonably necessary, but it does not retroactively create a new charge.

California law governs this agreement. Subject to a nonwaivable right or another legally required location, a court proceeding concerning Folsom branch services will be brought in the appropriate court in Sacramento County, California. This agreement does not require private arbitration and does not waive access to small claims court or a regulator.

If a provision is unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions continue. A delay in enforcement is not a permanent waiver. The headings help navigation but do not narrow the terms. Neither the customer nor student may transfer this agreement or credits except as expressly permitted. Stallion may transfer the agreement to a lawful successor that assumes the applicable service obligations. Nothing in this agreement limits Stallion's responsibility for its own fraud, willful injury, gross negligence, or violation of law, or waives any right that California law does not allow to be waived.

How to manage the account or request help

Use the customer account for ordinary booking, cancellation, rescheduling, document upload, contact changes, and pickup edits. If an action is unavailable, submit the website support form or email support@stallionfolsomdrivingschool.com. Active customers may text 916-699-1116 for urgent lesson day information. A request is complete only when the account or Stallion confirms the result.

Notices to the customer may be delivered through the account dashboard messages, email, receipt, or checkout record using the latest contact information provided. Stallion does not send text messages; the phone line is for urgent lesson day issues. Formal legal notices to Stallion must be mailed to Stallion School of Driving, 705 Gold Lake Dr #210, Folsom, CA 95630, with a copy emailed to support@stallionfolsomdrivingschool.com.